Assistance transport in Lyon: the private-hire relay for assistance companies

If you are a beneficiary: how it works

When your assistance provider (car insurance, manufacturer warranty, travel assistance, home contract) appoints ONLY VTC, everything is already organised by the time you are told:

• You pay nothing upfront : invoicing takes place directly between ONLY VTC and your assistance provider, within the limits of the cover provided by your contract
• You are informed by SMS : driver's identity, vehicle, arrival time — you know who is coming to pick you up
• The driver comes to where you are : garage, dealership, rest area, home, hospital, station or airport
• The journey is the one in your case file : return home, continuation of the journey, collection of the repaired vehicle — the driver knows the mission before setting off

Just one thing to do on your side: when your assistance provider offers you transport, accept it — it is a right under your contract, not a favour. To understand what these guarantees cover, read our guide Assistance: how cover works.

The missions we carry out

Onward travel after a breakdown or accident. On a motorway, the approved recovery operator first removes the vehicle and its occupants from the concession network — that is the rule. We take over from the garage or rest area: return home, continuation of the journey to the destination, or a shuttle to a hotel while repairs are carried out. Your rights in this situation: Broken down on the A43: what your contract provides.

Passenger repatriation. When a vehicle is immobilised far from its occupants' home, we bring the driver and passengers back — including over long distances. The typical stages and timescales of a case are detailed in Repatriation: real timescales and stages.

Taking children to school. Some contracts provide for children to be driven to school when a parent is hospitalised or incapacitated. Journey agreed in advance, identified driver, parents informed of pick-up and drop-off — a little-known arrangement that we explain in Your insurance may pay for school transport.

Organised trips to or from a care facility. Hospital discharge, medical appointment provided for by a guarantee: we provide the journey in a passenger car with a professional driver (excluding approved medical transport, which is handled by VSL light medical vehicles and ambulances).

If you are an assistance company: why ONLY VTC

• Real coverage of the Lyon region : drivers spread across Lyon, the eastern Lyon area, Villefranche-sur-Saône, L'Arbresle, Givors, Vienne, Bourgoin-Jallieu and Bourg-en-Bresse — not a single point in the city centre
• Documented indicators : acceptance time for broadcast rides, activity shares and volumes on our Transport observatory, with samples and methodology. Approach remains suspended; the share of night rides does not guarantee continuous availability
• Vetted professional drivers : VTC card, passenger transport insurance, documents automatically tracked by the platform (an expired document suspends access to missions)
• Clean invoicing : invoice per mission or summary, case references included, compliant VAT — nothing for your back office to rework
• End-to-end traceability : each stage is time-stamped (acceptance, departure, arrival on site, pick-up, drop-off) and the beneficiary is notified by SMS

We already work on behalf of major assistance companies on regular missions — garage relays, repatriations, school runs — with missions sent by phone, email or direct integration.

A preview of tracking for your case managers

During a demonstration, our team shows you how a case is handled in the ONLY VTC tools:

• The assistance case, its reference and the associated rides
• Ride status and tracking, based on the information available
• The case event timeline for finding the recorded stages

Case management is handled by our operations team. The transmission and tracking arrangements available to your company are defined together; this presentation does not constitute automatic access to an assistance-company portal.

A technical integration ready for your systems

For regular volumes, ONLY VTC offers assistance companies a dedicated secure API : sending missions from your tools, handling acknowledgements, real-time status tracking (driver on the way, beneficiary on board, mission completed) and automatic notifications. The integration is designed for your constraints: strong authentication, idempotent submissions, end-to-end case reference.

Technical documentation and test environment available on request: contact@onlyvtc.fr.

Frequently asked questions