Driver terms of use

1. Purpose

These Terms of Use (hereinafter "Terms") define the terms of access to and use of the ONLY VTC platform by partner private-hire drivers (hereinafter "the Driver").

ONLY VTC is a platform connecting customers wishing to travel with independent private-hire drivers holding the required legal authorisations.

2. Acceptance of the Terms

Use of the Platform as a partner Driver implies unreserved acceptance of these Terms. The Driver acknowledges having read all the provisions and undertakes to comply with them.

3. Conditions of Access to the Platform

3.1 Legal prerequisites

To become an ONLY VTC partner Driver, it is essential to:

• Hold a professional private-hire driver card valid
• Have a driving licence that is valid (category B minimum)
• Be registered in the private-hire register
• Have professional insurance covering passenger transport
• Operate a compliant vehicle under private-hire regulations

3.2 Mandatory documents

The Driver must provide and keep up to date the following documents:

• Professional VTC card
• Driving licence
• Vehicle registration certificate
• Professional insurance certificate
• Identity document

3.3 Verification and validation

ONLY VTC checks all documents before activating the account. The Platform reserves the right to refuse or suspend access in the event of invalid, expired or fraudulent documents.

4. Driver Status

4.1 Independence

The Driver carries out their activity as a self-employed worker. There is no relationship of subordination between the Driver and ONLY VTC. The Driver remains free to:

• Set their availability hours
• Accept or refuse the rides offered
• Use other connection platforms

4.2 Driver responsibilities

The Driver is solely responsible for:

• Their tax and social obligations
• The maintenance and compliance of their vehicle
• Compliance with the Highway Code
• The quality of service provided to customers

5. How Rides Work

5.1 Ride allocation

Rides are offered to Drivers in two ways:

• Broadcast : the ride is offered to available, connected Drivers whose vehicle matches the requested category; the first Driver to accept is allocated the ride
• Direct assignment : the ONLY VTC dispatch team may offer a ride directly to a Driver, particularly for scheduled or specific rides

5.2 Acceptance and refusal

The Driver may freely accept or refuse the rides offered, and refusing a ride does not lead to any penalty or unfavourable treatment in the offering of subsequent rides.

5.3 Performance of the ride

Once it has been accepted, the Driver undertakes to:

• Go to the pick-up point within the announced time
• Welcome the customer professionally
• Carry out the journey safely and efficiently
• Confirm the end of the ride via the application

5.4 Cancellation

The Driver may cancel an accepted ride only for a legitimate reason (technical problem, personal emergency). Repeated cancellations may lead to sanctions.

6. Remuneration and Commission

6.1 Calculation of remuneration

The price of each ride is calculated by the Platform according to a price list taking into account distance, time and any supplements. The Driver receives the ride amount minus the ONLY VTC commission.

6.2 Commission rate

ONLY VTC deducts a commission on each ride completed. The current commission rate is communicated to the Driver on registration and can be viewed at any time in the application.

6.3 Payment

Income is paid at the defined frequency (weekly or monthly) to the bank account provided by the Driver. A detailed statement is available in the application.

7. Service Obligations

7.1 Service quality

The Driver undertakes to:

• Keep their vehicle clean and in good condition
• Wear proper, professional attire
• Show courtesy towards customers
• Follow the optimal route unless the customer requests otherwise
• Assist customers with their luggage if necessary

7.2 Prohibitions

It is strictly prohibited to:

• Drive under the influence of alcohol or narcotics
• Solicit payments outside the Platform
• Share customers' personal data
• Behave in a discriminatory manner
• Carry additional undeclared passengers

8. Reviews and Ratings

After each ride, the customer may rate the service. These ratings are used to monitor the Platform's service quality. Persistently poor ratings or recurring complaints may give rise to a discussion with ONLY VTC and, in the event of proven breaches of these Terms, to a suspension under the conditions set out in Article 9.

9. Suspension and Termination

9.1 Temporary suspension

ONLY VTC may temporarily suspend a Driver's access in the event of:

• Expired or non-compliant documents
• Recurring customer complaints
• Reported inappropriate behaviour
• Breach of these Terms

9.2 Termination

The Driver may end their partnership at any time by informing ONLY VTC. Likewise, ONLY VTC may terminate the partnership in the event of a serious breach of the Terms or current regulations.

10. Personal Data

The processing of personal data is detailed in our Privacy policy. The Driver authorises ONLY VTC to collect and process the data necessary to perform the service and comply with legal obligations.

11. Insurance and Liability

11.1 Mandatory insurance

The Driver must take out and maintain professional liability insurance covering their private-hire transport activity. Proof of this insurance must be provided to ONLY VTC and updated at each renewal.

11.2 Liability

The Driver is solely liable for damage caused to customers or third parties in the course of their activity. ONLY VTC accepts no liability in the event of an accident, theft or loss of items.

12. Support and Assistance

For any question or difficulty, the Driver may contact dedicated support:

13. Applicable Law

These Terms are subject to French law. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing agreement, the French courts shall have jurisdiction.