Business customer terms of use

1. Purpose

These Terms of Use (hereinafter "Terms") define the terms of use of the ONLY VTC platform by client businesses (hereinafter "the Business Customer" or "the Company").

ONLY VTC offers businesses a service connecting them with independent private-hire drivers for the journeys of their staff, customers or partners.

2. Acceptance of the Terms

Opening a business account and using ONLY VTC services implies full acceptance of these Terms by the legal representative or duly authorised person of the Company.

3. Creation of the Company Account

3.1 Required information

To create a business account, the Company must provide:

• Company name and legal form
• SIRET number
• Registered office address
• Contact details of the main contact
• Intra-Community VAT number (if applicable)

3.2 Account validation

ONLY VTC reserves the right to check the information provided and to request additional supporting documents (Kbis, URSSAF certificate, etc.). Account activation is subject to validation.

3.3 Administrators and users

The business account makes it possible to define:

• Administrators : account management, invoicing, settings
• Users : booking rides for themselves or third parties
• Beneficiaries : people authorised to benefit from rides without access to the account

4. Services Offered

4.1 Booking rides

The Company may book rides:

• For its staff (business travel)
• For its customers or partners (hospitality, events)
• In advance or in real time, subject to availability

4.2 Passenger management

The Company may register regular passengers with their contact information. Passengers receive ride information (driver, vehicle, tracking) by SMS or email.

4.3 Centralisation and reporting

The business account gives access to:

• A complete ride history
• Exportable activity reports
• Cost centre management
• Usage statistics

5. Pricing and Invoicing

5.1 Price list

Business fares may be negotiated according to activity volume. A personalised price list may be established by contract.

In the event of a contradiction between contractual documents, the order of priority is as follows: (1) the contract or quote signed between the parties, (2) the personalised price list, (3) these Terms.

5.2 Invoicing

The Company is invoiced at the agreed frequency:

• Monthly : summary invoice at the end of the month
• Per ride : individual invoicing (if configured)

Invoices comply with tax requirements and state the applicable VAT.

5.3 Payment methods

Payment may be made by:

• Bank transfer
• Saved bank card

5.4 Payment terms

Unless otherwise agreed, invoices are payable within 30 days of the invoice date. In accordance with Articles L.441-10 and D.441-5 of the French Commercial Code, any late payment automatically gives rise to late-payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, as well as a fixed compensation of €40 for recovery costs per unpaid invoice.

If late payment persists after a formal notice has remained without effect for 8 days, ONLY VTC may suspend access to the services until full settlement, after prior written notification.

6. Responsibilities of the Company

6.1 Access management

The Company is responsible for:

• The confidentiality of login credentials
• The management of user rights
• Keeping passenger information up to date

6.2 Compliant use

The Company undertakes to use the services exclusively for legitimate business travel. Any fraudulent or abusive use may result in termination of the account.

6.3 Passenger information

When the Company books a ride for a third party (passenger), it guarantees that it:

• Has obtained the passenger's consent to share their data
• Has transmitted accurate information
• Informs the passenger of the collection of data by ONLY VTC

7. Personal Data

7.1 Company data

Data relating to the Company and its users is processed in accordance with our Privacy policy.

7.2 Passenger data

When the Company transmits third-party passenger data to ONLY VTC, each party acts as an independent data controller for the processing it carries out: the Company for the collection and transmission of its passengers' data, ONLY VTC for performing the rides and managing the contractual relationship. Each party undertakes to comply with its GDPR obligations in this respect.

7.3 Retention

Invoicing data is retained in accordance with legal accounting obligations (10 years). Usage data is retained for the term of the contract and then archived.

8. Cancellation and Modification

8.1 Ride modification

Rides may be modified up to 30 minutes before the scheduled pick-up time, subject to availability.

8.2 Cancellation

The cancellation conditions applicable to Business Customers are:

• More than 2 hours before : no cancellation fee
• Between 2 h and 30 min before : 50% cancellation fee
• Less than 30 minutes / no-show : ride invoiced in full

These conditions may be adapted by contract for high-volume accounts.

9. Service Level

9.1 Availability

ONLY VTC undertakes to:

• Use its best efforts to keep the Platform accessible 24/7, excluding maintenance operations and force majeure
• Give advance notice of scheduled maintenance
• Offer dedicated support for business accounts

9.2 Service quality

ONLY VTC partner drivers commit to a level of service in line with professional standards. Any complaint generally receives an initial response within 48 working hours.

10. Term and Termination

10.1 Term

The business account is activated for an indefinite term, unless a specific contractual agreement applies.

10.2 Termination

Either party may terminate the account with 30 days' notice. In the event of a serious breach of the Terms, ONLY VTC may terminate immediately without notice.

10.3 Consequences

On termination, the Company undertakes to pay all sums due. Data is retained in accordance with legal obligations.

11. Confidentiality

The parties undertake to keep confidential the information exchanged in the course of their commercial relationship, in particular negotiated pricing conditions.

12. Business Support

Business Customers benefit from dedicated support:

13. Applicable Law

These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution. Failing that, the matter shall be referred to the competent commercial courts.